Shipping & Returns

Shipping

We ship internationally from China.

Processing time (before dispatch)
Orders are processed within 48 hours (business days).

Delivery time (Australia)
Estimated delivery: 7–14 business days after dispatch.
Delivery times may vary during peak seasons, customs checks, or extreme weather.

Shipping cost (Australia)

  • Free shipping on orders over $79 AUD

  • Shipping for orders under $79 AUD is calculated at checkout

Tracking
Tracking details will be emailed once your order has been shipped.

Customs & duties
Customs policies can vary. Any import duties/taxes (if applicable) are the customer’s responsibility.

Returns & Exchanges

We hope you love your order. If something isn’t right, we’re here to help.

Returns
Returns are accepted within 14 days of delivery. Items must be unused, in original packaging, and in resellable condition.

Damaged or missing items
If your order arrives damaged or missing parts, please contact us within 7 days of delivery. We’ll make it right.

How to start a return
Email us at xiaohua0023@gmail.com with:

  • Order number

  • Photos (if damaged/incorrect item)

  • Reason for return

Return shipping
Return shipping costs are the customer’s responsibility, unless the item is faulty or sent incorrectly.

Refunds
Once received and inspected, refunds will be issued to your original payment method within 3–7 business days.